Free shipping on all orders over $75

FAQ

Rentals

Fleet Sales

At Demon Electric, we are always looking to expand our fleet operators. When purchasing a fleet of bikes you will receive priority services along with discounted pricing.

Get in touch with our specialist: salestech@pdintl.ca

Shipping

Do You offer Free Shipping?

Yes, we offer free shipping on all orders over $75

What is your Shipping time?

Once your order is confirmed, we will process & ship the order in 2-3 business days from our Toronto, ON warehouse.

Once shipped from our warehouse, shipping times varies depending on shipping location.

*Note: Due to COVID we are not able to guarantee shipping times, but orders are usually received within 3-7 business days after shipment leaves our warehouse.

Where do you ship to?

We ship Canada wide but no PO Boxes or General Delivery addresses. Sorry, we want to make sure that our products reaches your safely.

*If you are located in a remote location and our shipment carrier doesn't service your area, we will contact you to arrange for alternate options.

Order

Can I Pre-Order Something out of Stock?

Pre orders are considered special orders. Once order is placed we will contact you to confirm the ETA. Incase of cancellation on pre-orders, there might be a 5% admin fee depending on case by case scenario. This 5% fee only applies, when order is expected to ship and there is a cancellation after weeks of waiting.

Can I Edit/Cancel my Order?

Any changes to the order must be done within 24hrs of placing the order. Any changes beyond that period will not be valid as the order might have already been arranged to ship.

Further steps can be taken through our return policy

Where can I Test Ride your Bike?

You can request for a test ride using our Test Ride page.

*Note that a request for test ride does not guarantee a test ride. We will do our best to arrange a test ride and contact you once the ride is confirmed.

Can I Finance a Bike?

We do offer financing through PayBright, be sure to select PayBright at the checkout.

After-Sales Support

What Is Your Warranty Policy?

For all of our products, we do offer limited warranty. Please refer to our Warranty Policy for more information.

I've Changed my Mind Can I Return a Product?

We do offer returns on our products. If you need more information please refer to our Return Policy

Still Looking for Help?

Get in Touch
Free Shipping

All orders over $75, products shipped directly to you, we cover the cost

Tried & Tested

All our products go through rigorous performance testing

World-Class Support

Our in-house team of ebike experts are here to help

Satisfaction Guaranteed

Any problems, reach out to us and we'll be happy to help